Refund policy
Last updated: August 7, 2026
At Jasperkestrel, we want you to shop with confidence. If your order isn't quite right, our straightforward return process makes it easy to send it back.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, original packaging.
- Support: Our team will assist you through the return process.
- Restocking fee: No fee charged.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Products must be unused, in original condition, and returned with original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs.
How to Return an Item
Step 1: Contact us by email at info@jasperkestrel.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 345 Swain Boulevard, Greenacres, FL 33463, United States.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on the payment method.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process.
Your satisfaction is our priority, and we're here to help at every step.
Contact Information
Store name: Jasperkestrel
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address: 345 Swain Boulevard, Greenacres, FL 33463, United States
Email: info@jasperkestrel.com
Phone number: +1 386 2893013
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed